Term and Conditions

Welcome to Lukdo, Cambodia’s Small Online Shopping Platform.

Please review the following basic rules that govern your use and access of the Site (the “Agreement”). Please also note that your use or access of the Site constitutes your unconditional agreement to follow and be bound by this Agreement, although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement. If you do not accept all of the terms of this Agreement, please do not use or access the Site.


1Application of Terms of Use

    1.1. Your use and access of the Site and its services, software and products (collectively, the “Services”) are governed by all Terms and Conditions related to this Agreement as well as the Security and Privacy Policy, the Intellectual Property Rights Policy, and any other rules and policies of the Site that Lukdo may publish from time to time. This Agreement and such other rules and policies of the Site are collectively referred to herein as the “Terms”. Meanwhile, with regard to your purchases and transactions on the Site, the Registration Agreement and related Terms and Conditions between you as a buyer or seller and Lukdo will be binding upon you. Therefore, we recommend that you read this Agreement and all relevant additional Terms, Conditions and information, including, but not limited to, the Registration Agreement, the Security and Privacy Policy and Intellectual Property Rights Policy, carefully.


    1.2. Please be advised that your use and/or access to the Site are also subject to any Terms and Conditions applicable to certain specific Member Services (defined below). In the event of any conflict or inconsistency between the aforesaid terms, conditions and information and the Terms and Conditions applicable to that specific Member Service, the Terms and Conditions applicable to the specific Member Service shall prevail.

    1.3Member Services means a certain feature or function that Lukdo reserves for only certain paying users who undergo a specific registration or verification process. The contents and fee structure of such Member Services shall be determined by Lukdo independently and reported to the applicable Users from time to time and at any time through a notice posted on the Site, email or other means.

    1.4You acknowledge and agree that Lukdo may amend any Terms at any time by posting the relevant amended and restated Terms on the Site. By continuing to use the Services or the Site, you agree that the amended Terms apply to you.

    1.5.If Lukdo has posted or provided a translation of the English language version of the Terms, you agree that the translation is provided for convenience only and that the English language version will govern your use of the Services or the Site.

    1.6.The Terms may not otherwise be modified except in writing by an authorized officer of Lukdo.

2. The Use of the Site

    2.1.By accepting these Terms of Use through your use or access of the Site, you represent that you are:

        (a). a person of legal age and able to form a legally binding contract in the jurisdiction in which you are a resident and from which you use the Services, and 

        (b). permitted to receive any Services under the laws of the jurisdiction in which you are a resident and from which you use the Services. If you do not agree to (or cannot comply with) this Section 2.1, do not use this Site.

    2.2. All billing and registration information provided on the Site must be truthful and accurate. Each User shall be solely responsible for the information and content posted on the Site. Providing untruthful or inaccurate information constitutes a breach of these Terms of Use.

    2.3. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Lukdo or its suppliers and protected by international copyright laws. The Contents and software on this Site may be used only as a purchasing resource. Any other use, including the reproduction (except as noted above), modification, distribution, transmission, republication, display, or performance, of the Content on the Site, without prior written permission from Lukdo, is strictly prohibited.

    2.4. While accessing the Site, or using its services, you should not:

            2.4.1.   Post or transmit false, inaccurate, misleading, defamatory, or libelous content (including but not limited to during the registration process and in Lukdo forum);

            2.4.2.   Violate any laws, regulations, third party rights or our policies, such as third party’s intellectual property rights;

            2.4.3.   Fail to deliver payment for the products and items purchased by you;

            2.4.4.   Manipulate the billing process of Lukdo, or fail to deliver the payment or fee owed to Lukdo;

            2.4.5.   Undermine the feedback or ratings systems;

            2.4.6.   Transfer your Lukdo Account (including your User ID and Password) to another party without prior written consent from Lukdo;

            2.4.7.   Distribute spam, bulk electronic communications, chain letters, or pyramid schemes on the Site;

            2.4.8.   Distribute viruses or any other technologies that may harm Lukdo and the Site, or the interests or property of other users;

            2.4.9.   Collect information of other Users, including, but not limited to, their email addresses and User IDs, without their advance consent, in order to reap profits; or

            2.4.10. Otherwise incur any liability to the Site or Lukdo.

    2.5. In our sole discretion, Lukdo reserves the right to remove from the Site any material or listing which we reasonably believe is unlawful, violates the Agreement, could result in any liability to Lukdo, or is otherwise inappropriate.


    2.6. Lukdo reserves the right to limit, terminate and deny the right to use or access the Site and Service(s) of any User for any reason whatsoever, including, but not limited to, infringing any third party’s intellectual property rights, breaching this Agreement, and incurring any liability to Lukdo. Each User hereby also agrees that in no event shall Lukdo be liable to any User or any third party for any User’s inability to use or access the Site and/or Services.

    2.7Lukdo may launch, change, upgrade, impose conditions to, suspend, or stop any Services (or any feature within the Services) without prior notice, except that, in the case of a fee-based Service, such changes shall not substantially adversely affect the paying Users enjoying that Service.

    2.8. Some services may be provided by Lukdo’s affiliate on behalf of Lukdo.

3. Purchasing on the Site

    3.1. You must be registered on the Site (a “Registered User”) in order to make purchases on the Site and/or access some Services. Your status as a Registered User and the purchase process are governed by the Registration Agreement and any Terms and Conditions related thereto. Lukdo may reject a User’s application for registration for any reason. Upon registration on the Site, Lukdo shall assign an account (the “Lukdo Account”) and issue a User identification (“User ID”) and password (the “Password”) to each Registered User.

    3.2. Each User will be required to provide information or material about your entity, business or products/services as part of the registration process on the Site or your use of any Service or the Lukdo account. Each User represents warrants and agrees that 

        (a). such information and material, whether submitted during the registration process or thereafter throughout the continuation of the use of the Site or Service, is true, accurate, current and complete, and 

        (b). you will maintain and promptly amend all information and material to keep it true, accurate, current and complete.

    3.3A set of User ID and Password is unique to a single account. Each Registered User shall be solely responsible for maintaining the confidentiality and security of your User ID and Password and for all activities that occur under your Lukdo Account. No Registered User may share, assign, or permit the use of your Lukdo Account, User ID or Password by another person outside of the Registered User’s own business entity. Registered User agrees to notify Lukdo immediately if you become aware of any unauthorized use of your password or your account or any other breach of security of your Lukdo Account.

    3.4. User agrees that all activities that occur under your Lukdo Account (including, without limitation, posting any company or product information, clicking to accept any additional agreements or rules, subscribing to or making any payment for any services, sending emails using the latest e-mail account or sending SMS) will be deemed to have been authorized by you.

    3.5. User acknowledges that sharing your account with other persons, or allowing multiple users outside of your business entity to use your account (collectively, “multiple use”), may cause irreparable harm to Lukdo or other Users of the Site. User shall indemnify Lukdo, our affiliates, directors, employees, agents and representatives against any loss or damage (including but not limited to loss of profits) suffered as a result of the multiple use of your account. User also agrees that in the case of the multiple use of your account or User’s failure to maintain the security of your account, Lukdo shall not be liable for any loss or damages arising from such a breach and shall have the right to suspend or terminate User’s Lukdo Account without liability to User.

    3.6. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) purchased. You realize that any delay in the process of delivery payment may constitute a contract breach, and you shall be solely responsible for such breach.

    3.7. Each User understands and accepts that the price listed for the product on the Site and/or the price paid for the product includes the commission due to Lukdo.

    3.8. You understand that by using and accessing the Site or any Services provided on the Site, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Site and any Service at your sole risk, and that Lukdo shall have no liability to you for Content that may be deemed to be offensive, indecent, or objectionable.

    3.9Each User understands and accepts that the product and content listing or displaying on the Site may relate to copyrights, trademarks, trade secrets, patents and other personal or proprietary rights of a third party. Further, each User agrees that the User who uploads or lists that content and information on the Site shall be solely responsible for any violation of third party rights. The Site and Lukdo shall not be liable for any infringement or purchase dispute related to the intellectual property and/or other personal or proprietary rights of third parties.

    3.10. When required by the government, law enforcement body, or oblige whose legitimate right has been injured, or forced by subpoena or other legal document, Lukdo may disclose the User’s identity and contact information. User agrees not to bring any action or claim against Lukdo for such disclosure.

    3.11. The Site may allow Users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), API or otherwise. You are cautioned to read such websites' Terms and Conditions and/or Privacy Policies before using such sites. You acknowledge that Lukdo has no control over such third parties’ websites, does not monitor such websites, and Lukdo shall not be responsible or liable to anyone for such websites, or any content, products or services made available on such websites.

4. Transactions between Buyers and Sellers

    4.1. Each User understands and agrees that Lukdo is not a traditional seller or mart. Through the Site, what Lukdo provides is only an online platform or venue for information exchange and transaction between buyers and sellers, including electronic web-based transaction platforms for Users to place, accept, conclude, manage and fulfill orders for the provision of products and services online subject to the Registration Agreement. Although Lukdo will monitor the regular operation of the Site to fulfill its duty of care, Lukdo does not review and check each item of posted content and listing to search for infringement or illegal activity.

    4.2. Despite the Terms, no agency relationship will be created between Lukdo and any seller or buyer concerning the listing and transaction, whether or not such transactions are entered into via the Site.

    4.3. User hereby acknowledges that although Lukdo tries its best to provide Users with accurate information and listings posted by sellers, and do general verification of the identity of sellers, there are still risks associated with purchasing from parties online. Therefore, we encourage you, the users of the Site, to use relevant tools available, reasonable judgment and common sense when making a deal online.

    4.4. In no event shall Lukdo be responsible for any infringement or transaction dispute, including, but not limited to, transaction disputes about quality, safety, breach of warranty, lawfulness or availability of the products or services and the payment from buyers, as well as any intellectual property infringement by sellers.

    4.5. The users (including the sellers and the buyers) agree to release and indemnify Lukdo and its agents, affiliates, directors, officers and employees from all claims, demands, actions, proceedings, costs, expenses and damages (including, but not limited to, any actual, special, incidental or consequential damages) arising out of or in connection with any transaction dispute about the products, listing, or information on the Site.

    4.6In order to help the sellers and the registered users solve and settle any transactional disputes effectively and efficiently, Lukdo has established the "Handling Procedures for Transactional Dispute". Such procedures can be viewed at: www.Lukdo.com/supportpolicy Here, the sellers and Registered Users shall agree that when the REgistered Users file the transactional disputes with Lukdo, the sellers and the Registered Users should comply with the "Handling Procedures for Transactional Dispute", and permit Lukdo to make a final binding decision regarding the dispute.

5. Limitation of Liability

    5.1. To the maximum extent permitted by law, this Site is provided by Lukdo on an “as is”, “as available” and “with all facts” basis. Lukdo makes no representations or warranties of any kind express or implied, as to the operation of the Site or the information, content, materials, or products included on this Site. To the full extent permissible by applicable law, Lukdo hereby expressly disclaims any and all warranties, express or implied, including, but not limited to, any warranties of condition, quality, durability, performance, accuracy, reliability, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Lukdo disclaims any and all warranties, express or implied, for any merchandise offered on this Site. All such warranties, representations, conditions and undertakings are hereby excluded. You acknowledge, by your use or access of the Site, that your use or access of the site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of this Agreement.

    5.2Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Lukdo or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of Lukdo has been advised of or should have known of the possibility of such damages.

    5.3. In addition, in no event shall Lukdo be liable for damages stemming from any one of the following, no matter if it is special, direct, indirect, punitive, incidental or consequential damages, or related to contract, negligence, tort or otherwise:

            5.3.1Any disputes related to goods, services, or information purchased or obtained from a seller or a third-party via the Site, including, but not limited to, disputes about quality, safety, warranty, lawfulness or availability of such goods, services or information;

            5.3.2Any violation of Third Party Rights on the Site;

            5.3.3Unauthorized access to data or private information of any User on the Site; or

            5.3.4Statements or conduct of any User of the Site.

    5.4Notwithstanding any of the foregoing provisions, if Lukdo, our employees, agents, affiliates, representatives or anyone acting on our behalf is found to be liable, our liability will not exceed the commissions paid by you in connection with your use of the Site during the three month period preceding the date on which the claim arose.

    5.5. Lukdo shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including, but not limited to, damages for loss of profits or savings, business interruption or loss of information), whether in contract, negligence, tort, equity or otherwise or any other damages resulting from any of the following:

            5.5.1the use or the inability to use the Site or Services

            5.5.2. any defect in goods, samples, data, information or services purchased or obtained from a User or any other third party through the site

            5.5.3any violation of third party rights or claims or demands that User’s manufacture, importation, export, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on the Site may violate or may be alleged to violate third party rights or claims by any part that they are entitled to defense or indemnification in relation to assertions of rights, demands or claims by third party rights claimants

            5.5.4. unauthorized access by third parties to data or private information of any User

            5.5.5. statements or conduct of any User of the Site, or

            5.5.6Any matters relating to Services, however arising, including through negligence.

    5.6.The limitations and exclusions of liability to you under the Terms shall apply to the maximum extent permitted by law and shall apply whether or not Lukdo has been advised of or should have been aware of the possibility of any such losses arising.

6. Indemnification

    You agree to defend, indemnify and hold Lukdo and its affiliate, directors, officers and employees harmless from and against any and all losses, claims, liabilities, damages, costs and expenses, including attorneys’ fees, arising from or related to 

        (1). your use of the Site, 

        (2). your breach of any representations and/or warranties made by you to Lukdo and 

        (3). claims asserted by third party rights claimants or other third parties relating to the products offered or displayed on the Site.

7. Force Majeure

    Under no circumstances shall Lukdo be held liable for any delay or failure or disruption of the content or services delivered through the Site resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including, without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance by third parties.

8. Copyrights, Trademarks and Other Intellectual Property Rights

    8.1. Unless otherwise noted, all contents on the Site are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Lukdo or one of its affiliates and are protected by the Kingdom of Cambodia and international copyright, patent, trademark and other intellectual property laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Lukdo and is also protected by international copyright, patent, trademark and other intellectual property laws.

    8.2Lukdo and its suppliers and/or licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, contens and other materials which appear on the Site. Access to the Site does not confer and shall not be considered as conferring upon anyone any license under any of Lukdo’s or any third party’s intellectual property rights. The Lukdo names and logos and all related product and service names, design marks and slogans are the trademarks of Lukdo. All other marks are the property of their respective companies. No trademark, service mark or logo license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. The unauthorized use of these names, logos or marks is strictly prohibited.

    8.3References on this Site to any names, marks, products or services of third parties or hypertext links to third party Site or information are provided solely as a convenience to you and do not in any way constitute or imply Lukdo’s endorsement, sponsorship or recommendation of the third party, information, product or service. Lukdo is not responsible for the content of any third party site and does not make any representations regarding the content or accuracy of material on any such site. If you decide to link to any such third party websites, you do so entirely at your own risk.

9. Termination

    These Terms of Use are effective unless and until terminated by either you or Lukdo. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. Lukdo also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Lukdo’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or Lukdo, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Lukdo’s right to any Contents, and the provisions of Sections 2.6, 3, 4, 5, 6, 8, 10 and 11, shall survive any termination of this Agreement.

10. Notice

    10.1Except as explicitly stated otherwise, all notice or demand to or upon Lukdo shall be in writing and delivered to Lukdo by mail to the following address: #206D, Norodom Blvd, Tonle Bassac, Chamkarmon, Phnom Penh. Notice shall be deemed effective when received by Lukdo in any of the above-mentioned manner. 

    10.2. All notices or demands to or upon a User shall be effective if delivered personally, by email to the email address provided to Lukdo during the registration process (as updated from time to time, if applicable), or by posting such notice or demand on an area of the Site that is publicly accessible without a charge. Notice to User shall be deemed to be received by such User if and when: 

        (1). Lukdo is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, or 

        (2). immediately upon Lukdo posting such notice on an area of the Site that is publicly accessible without charge.

    10.3You agree that all agreements, notices, demands, disclosures and other communications that Lukdo sends to you electronically satisfy the legal requirement that such communication should be in writing.

11. General

    11.1. Lukdo reserves the right to update or modify these Terms of Use at any time without prior notice to you.The most current version of the Terms of Use will govern the use of the site and will always be at our Term of conditions If Lukdo makes a change that, in Lukdo’s sole discretion, is material, Lukdo will notify you via email to the email address associated with your account. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms of Use as amended.

    11.2This Agreement represents the complete agreement between the parties with respect to your use of the Site and the Services and supersedes all prior written or oral agreements and representations between the users and Lukdo related to the same subject matter.

    11.3Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section.

    11.4If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be deleted or reformed to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect.

    11.5The failure of Lukdo to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit Lukdo’s rights with respect to such breach or any subsequent breaches.

    11.6Lukdo and you are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by the Terms.

    11.7Lukdo’s failure to enforce any right or failure to act with respect to any breach by you of the Terms will not constitute a waiver of that right nor a waiver of Lukdo’s right to act with respect to subsequent or similar breaches.

    11.8Lukdo may transfer this contract and all or part of its rights, obligations and interests to any party or entity in its sole discretion; however, the Users may not assign its rights, obligations and interests under this contract to any party or entity.

    11.9This Agreement shall be governed by and construed under the laws of the Kingdom of Cambodia without regard to conflict of law provisions.

   11.10If there is any conflict between the English version and another language version of this Agreement, the English version shall prevail.